Shipping Policy
Shipping Policy
RIGHTFITAUTOSUPPLIES
Last Updated: 8/6/2026
At RIGHTFITAUTOSUPPLIES, we are committed to providing fast, reliable, and transparent shipping services across Australia. Please read the following Shipping Policy carefully before placing your order.
1. Order Processing Times
Orders are generally processed within 1–2 business days after payment has been successfully cleared.
Orders placed after 9:30am AEDST may be processed on the following business day.
Orders are processed Monday to Friday, excluding public holidays.
During peak periods, promotional events, or public holidays, processing times may occasionally be extended.
2. Shipping & Dispatch
RIGHTFITAUTOSUPPLIES partners with trusted freight and courier providers to deliver orders safely and efficiently.
• Parcels are collected Monday–Friday at approximately 10:00am (AEDST)
• Tracking information is uploaded within 24 hours of dispatch where available
• Delivery times may vary depending on location, freight provider, weather conditions, and regional access
Once dispatched, customers will receive shipment tracking details where applicable.
3. Delivery Timeframes
Estimated delivery timeframes are provided as a general guide only.
Typical delivery estimates:
• Metro Areas: 2–7 business days
• Regional Areas: 3–10 business days
• Remote Areas: 5–14 business days
Delivery timeframes are not guaranteed and may vary due to external freight carrier delays.
4. Shipping Locations
We currently ship Australia-wide.
Some products or freight services may not be available to certain remote, rural, mine-site, or restricted delivery zones.
If additional freight charges apply for remote areas, customers may be contacted before dispatch.
5. Incorrect Shipping Information
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.
RIGHTFITAUTOSUPPLIES is not responsible for delays, lost parcels, or additional shipping costs caused by:
• Incorrect addresses
• Incomplete delivery details
• Failed delivery attempts
• Incorrect contact information
Additional re-delivery charges may apply where parcels are returned or redirected.
6. Tracking Information
Tracking information is generally provided within 24 hours of dispatch.
Please allow time for tracking updates to appear within the courier system after collection.
If you have not received tracking information within a reasonable timeframe, please contact us.
7. Delayed, Lost, or Damaged Deliveries
While we work closely with freight providers, delivery delays may occasionally occur outside our control.
RIGHTFITAUTOSUPPLIES is not liable for delays caused by:
• Freight carrier disruptions
• Severe weather conditions
• Natural disasters
• Public holidays
• Industrial action
• Remote delivery limitations
If your order arrives damaged, please contact us within 48 hours of delivery with:
• Your order number
• Photos of the packaging and damaged item
• A description of the issue
We will work with the freight provider to resolve the matter as quickly as possible.
8. Authority to Leave
Some deliveries may be left in a safe location if Authority to Leave (ATL) is available through the freight provider.
If ATL is selected or applied by the courier, RIGHTFITAUTOSUPPLIES is not responsible for parcels once marked as delivered.
9. International Shipping
International shipping may be available on selected products.
International customers are responsible for:
• Import duties
• Taxes
• Customs fees
• Local compliance requirements
Delivery timeframes for international orders may vary significantly depending on destination country and customs processing.
10. Shipping Restrictions
Certain oversized, heavy, dangerous goods, or special-order products may have shipping limitations or additional freight charges.
RIGHTFITAUTOSUPPLIES reserves the right to cancel or adjust shipping arrangements where necessary.
11. Order Cancellations
Orders that have already been processed or dispatched may not be cancelled.
If an order has not yet been shipped, customers should contact us as soon as possible to request cancellation.
Approved cancellations may be subject to payment processing or restocking fees where applicable.
12. Contact Us
If you have any questions regarding shipping, freight, or delivery updates, please contact us:
RIGHTFITAUTOSUPPLIES
📧 Email: rightfitautosupply@gmail.com
We aim to respond to all enquiries within 24 hours.